Reserve your space for the Mechanical Trade Contractors of Arizona - MTCAZ February 22nd luncheon at Embassy Suites by Hilton, Phoenix-Scottsdale @ Stonecreek Golf Course, 4415 E. Paradise Village Parkway S. Phoenix, AZ 85032. Connect with over 100 contractors and industry staff.
Craig Cherry, Managing Director, The Loyalty Zone, Melbourne, Australia will share the secrets to Customer Loyalty – How to get it, how to keep it and Coaching for 10/10 Performance. Craig is the Managing Director and founder of The Loyalty Zone and has 25 years’ experience in improving business productivity. His award-winning 'Leaders as Coaches' training program has been run in 28 countries and translated into 11 languages. He has achieved significant success with his sales and service programs. Craig's presentation will cover how to:
• Improve your customer service and the experience across all aspects of your business so that customers return at a higher frequency and actively recommend your business to their friends and colleagues.
• Drive revenue by applying the 4-ways formula.
• Improve team member engagement so they are working at a higher level than previously and recommend your business as a place to work to their friends and colleagues.
• Enable team members to maximize their revenue by using techniques that will increase their sales conversion rate, average dollar sale and repeat business.
• Put in place measurement and goal setting to ensure improvements are built on over time. This program is very much in line with how you would work with a sports team – constant training and coaching to ensure a continued increase in the team’s performance.
Craig has worked with many major Global and Australian companies including Shell, McDonalds, Rolls Royce, MTU, Tattersalls, Coateshire and Australia Post as well as major franchise businesses in Australia like Chemmart, Kwik Kopy and Howard's Storage World.
Click here for a pdf registration form or visit www.mtcaz.org (go to events) to register online.
Date: Thursday, February 22, 2018
Time: Registration and Exhibits: 10:45am; Lunch and Program: 11:30am
Place: Embassy Suites by Hilton, Phoenix-Scottsdale @ Stonecreek Golf Course, 4415 E. Paradise Village Parkway S. Phoenix, AZ 85032